Terms and Conditions

FIBRE TO THE HOME PROMOTION

Promotional Pricing

Any advertised promotional pricing which may be offered from time to time, is done so at the discretion of Ditable.

Promotional pricing is subject to availability, either from the upstream network operator or Ditable and may be withdrawn at any time without notice.

Fiber to the Home (FTTH) - Terms and Conditions

Welcome to Ditable (Pty) Ltd's Fiber to the Home (FTTH) service. Please read these terms and conditions carefully before accessing or using our FTTH service. By accessing or using the FTTH service, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms and conditions, you may not access or use the FTTH service.

1. Best Effort Service: Ditable (Pty) Ltd provides FTTH service on a "best effort" basis. While we strive to deliver exceptional performance and reliability, please note that FTTH cannot guarantee flawless performance under all conditions. Factors such as network congestion, infrastructure limitations, or environmental variables may impact service quality.

2. Maximum Speeds: The internet speed provided through our FTTH service represents the maximum achievable throughput in an ideal environment. Real-world performance may vary based on various factors, including network conditions, chosen service plan, and in-home networking setup.

3. Service Features: - High-Speed Internet: Enjoy blazing-fast internet speeds capable of supporting bandwidth-intensive applications. - Reliability: Benefit from a stable and reliable internet connection with minimal downtime. - Low Latency: Experience responsive and real-time communication with low latency. - Symmetrical Upload and Download Speeds: Enjoy equal upload and download speeds for efficient data transfer. - Enhanced Security: Fiber optic cables provide enhanced security against interference and unauthorized access. - Scalability: Our FTTH service is highly scalable, accommodating future bandwidth demands without extensive upgrades.

4. User Responsibilities: - Users are responsible for maintaining their in-home networking equipment in good working condition. - Users must adhere to Ditable (Pty) Ltd's acceptable use policy and terms of service. - Users are responsible for securing their network against unauthorized access and ensuring compliance with applicable laws and regulations.

5. Limitation of Liability: Ditable (Pty) Ltd shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our FTTH service.

6. Modification of Terms: Ditable (Pty) Ltd reserves the right to modify these terms and conditions at any time without prior notice. Continued use of the FTTH service after any such modifications shall constitute your consent to such changes.

7. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions.

By accessing or using Ditable (Pty) Ltd's FTTH service, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you have any questions or concerns regarding these terms, please contact us at info@ditable.co.za.

Relocation

The element of the Service that is comprised of the provision of the Circuit is provided to the specific address set out in the Subscriber Agreement with a Circuit

leased by Ditable from a network operator. Accordingly, the provision of the Circuit is not transferrable to another premises.

Although unused data will be rolled over to a new fibre service in accordance with the provisions of clause above, the Customers relocation nonetheless necessitates a cancellation of the Service.

Notwithstanding that the cancellation is necessitated by relocation, Ditable will recover such costs associated with such cancellation as set out herein from the Customer

All requests for the Service at new premises shall be subject to a feasibility study to determine whether a network operator has adequate fibre infrastructure in order to provide the Service at the new location.

Cancellation Terms

Customer must give one clear calendar month notice of his/her intention to cancel the service. Cancellations must be sent to Ditable in writing.

If a cancellation in terms of clause above results in the termination of service prior to the expiration date of a fixed term agreement, then Ditable shall be entitled to levy a termination fee equal to the fees that would have become due and payable in respect of the balance of the contract term

If Customer terminates a Circuit prior to it being activated by Ditable’s upstream provider or prevents Ditable’s upstream provider from activating the Circuit after it has been ordered, then the Customer shall be liable to Ditable for any installation and other charges that it is liable to pay the network operator.

DSL SERVICES

The maximum achievable speed on all DSL Data services is 40 Mbps. If you are using a Fibre Line and would like to achieve speeds higher than 40 Mbps, please consider using our Fibre Data services.The Acceptable Use Policy for all Uncapped services (including discontinued services) can be found here. By accepting the Terms and Conditions, you also agree to the afore-mentioned AUP. All uncapped services are billed within a calendar month (1st to last day of every month). Your proof of payment is to reach us before 5pm on the last day of the month to prevent service interruption on the 1st of each month.Prepaid services are a once off purchase and are valid for a period of 12 months (1 year), you are able to top up the prepaid service with additional bandwidth of the same service type at any time, with each top up the validity of the prepaid service will be extended with an additional 12 months (1 year).The capacity of the Network and available bandwidth is in no way guaranteed on any of the bandwidth based services offered by Ditable and as such we reserve the right to manage (shape, throttle, limit protocol through-put) all services in accordance with the available network capacity at all times. Our first priority will always be to provide the best possible experience to all of our users when/if it becomes necessary to manage services.

Just DSL

Although we endeavour to keep our coverage data as accurate as possible, we are reliant on the maps provided to us by Openserve, which may sometimes have slight inaccuracies. The advertised line speeds are a representation of the maximum possible throughput on that package. This speed is dependent on and varies from exchange to exchange as regulated by Openserve. In certain areas, some speeds are not achievable.

Due to Openserve infrastructure restrictions, some line speeds may not be available in your area. Check coverage in your area to see which packages are available in your area.

All Just DSL packages are subject to an Acceptable Use Policy. Just DSL accounts are locked to a single location. The location it gets locked to is the location you supply during sign up.

Regular Openserve copper line required to apply for a Just DSL package. A voice line, however, is not required.

Performance is subject to contention. This means that data speeds and latency may be affected by factors outside of Ditable’s control or demand for bandwidth at any given time.

*Save more than R200 every month Based on a basic Telkom Landline rental package at R210pm. Actual monthly saving might differ depending on the landline package you are currently using.

Shaping and prioritisation Just DSL packages are uncapped, unshaped and unthrottled. There are no usage thresholds so you can use as much data as you like, whenever you like. No throttling or shaping will be applied.

Setup fee The setup fee is prescribed by Openserve, not Ditable.

The setup fee is covered by Ditable as part of the launch promotion.

Ditable reserves the right to change the promotion at any time. While stocks last. E&OE.

Cancelling your current DSL line If you are an existing user of a DSL service and would like to Cancel your current data, line and Telkom phone line in order to move to the Just DSL service, then we recommend that you do not cancel your current service(s) until a Technician has been sent out to your premises to inspect and perform the installation.The Technician will either use the existing Infrastructure (copper and wall point) or install a completely new line, which will run simultaneously. You should only cancel your current DSL service, once the your new Just DSL service is live. This overlap of services is to ensure there is A.) No interruption of Internet Connectivity during the cross over and B.) Ensure that there are DSL ports available for your line in the Openserve local Exchanges. If you cancel your existing service on a full DSLAM and someone else’s order comes up before yours, then you could lose the available port and your new Just DSL order cannot be completed â which could result in you losing your DSL Internet connection all together.

Capped Services

Rollover of Data Unused data rolls over to the following renewal month (calendar month) for a period of 3 months. Rolled over data will be used first from the 1st of each month and thereafter the renewal data will be used. Rollover data consists of unused renewal data and unused top up data.

The most recent rolled over data will be used first, working on a system of last in first out.

EXAMPLE The monthly renewal on a 10GB service is 10GB. In the last 3 months the following amounts of unused data have rolled over, March 1GB, April 2GB, May 2GB. On the 1st of June the service will renew and 10GB will be allocated together with the 4GB which has rolled over from March to May. Usage from the 1st of June will be deducted from the rolled over data from May then April then March, only once the rolled over data of 4GB has been exhausted will the renewal data of 10GB start being used. Should there be any unused data by the end of June, this data will rollover to July and the process will begin again. Should usage not reach the rolled over data for March it will fall away.

Rollover of Data is only applicable to services which are paid up to date and are renewed monthly. If your debit order,EFT or credit card payment fails for any reason you will not be able to use any Rollover Data until all services are paid up to date. Should you cancel your service any accumulated rollover data will fall away and cannot be reinstated if the cancellation date has passed and the service is restored.

Uncapped Services

Uncapped services do not carry a usage limit (cap) but speeds will be limited to the speed of the ADSL line. The service is for personal use only and may not be resold, shared or used for commercial purposes. The use of our uncapped services by WISP’s (wireless internet service provider) is strictly prohibited.

All uncapped products carry anÂ Acceptable Use PolicyÂ which can be foundÂ here, please take the time to read through it as important information is communicated there-in. By accepting the Terms and Conditions, you also agree to the afore-mentionedÂ AUP.

Uncapped services are billed on a calendar month basis (1st to last day of the month) and payment is due in advance by the 1st of each month.

Combo Services

Combo Pricing Combo pricing applies to one data service and one adsl line tied together as a combo. The process of transferring/activating the ADSL line takes place at the time of the order and cannot be ordered for a future date. Once a service is combined, the DSL service will be locked down to the DSL Line, the service cannot be used on a different DSL Line.

Line Transfer Combo On initial sign up a discounted amount will be billed for the data portion of the combo and there will be no charge for the transfer of the ADSL line if it take place in the current month. A discounted amount will be billed on transfer of the ADSL Line at any time other than the current month. The full combo price will be billed on the 1st of the following month.

New Line Combo

A discounted amount will be billed for the data and ADSL Line once the ADSL Line is activated by Telkom. The service on the combo will be activated once payment is received for the amount billed. The full combo price will be billed on the 1st of the following month.

Permanent Upgrade/Downgrade of Combo In order to upgrade/downgrade your existing combo you will need to first split the combo. Once the combo has been split, the changes can be made and the services can then be combined again. The new combo price will be billed on the 1st of the following month.

Cancellations

In order to cancel one or both services within a combo it is necessary to first split the combo. Once the combo have been split the desired changes can be made.

Splitting Combos

When combos are split they will be billed at the stand alone price per service.

Combining Existing Services

When services are combined the combo price will apply from the 1st of the following month.

Combo pricing excludes already discounted services and special offers
Combo pricing applies to selected products only

Telkom ADSL Lines

By purchasing/applying for an ADSL Line service it is agreed that you accept and agree to the Terms & Conditions as stated below:I/We hereby authorise Ditable DSL PTY (Ltd) to apply for a new convert, migrate, migrate back, convert back of my/our ADSL Line from Telkom SA Ltd or my current ADSL Line Supplier on behalf of Telkom:In order to apply for an ADSL Line, you are required to have an active monthly billed telephone line with Telkom SA Ltd. ADSL Lines remain the property of Telkom SA Limited, installations and repairs remain their responsibility. ADSL Line sizes are supplied at the maximum stable speed available that is requested by the client, the Telkom SA Ltd network is supplied as a best effort network and therefore service cannot be guaranteed. Telkom SA Ltd. runs automated health checks on all ADSL Lines and might adjust the speed of your line in order to supply the best service possible. Should you experience complete downtime on your ADSL Line for a period exceeding 24 hours, a dispute will be logged with Telkom SA Ltd once the fault has been cleared requesting a credit for the period the line was down. Once this credit has been issued, the client’s account will be credited accordingly. Ditable DSL PTY (Ltd) will on behalf of our client as far as possible deal with Telkom SA Limited on the client’s behalf. Should a fault be logged with Telkom SA Ltd. on the client’s ADSL Line which results in a Technician being dispatched and it is found that the fault is due to faulty equipment or incorrect setup of equipment by the client an Unnecessary Call-Out charge may be charged to the client’s Ditable account. Any credit due to the client by Telkom SA Limited after the transfer of their ADSL Line to Ditable DSL PTY (Ltd) remains the responsibility of Telkom SA Limited and the client will need to converse with Telkom SA Limited directly to arrange this if not done automatically. The activation of a new line is dependent on the exchange being ADSL ready as well as ports being available, the activation of a new line, cancellation, upgrade/downgrade or transfer is dependent on Telkom SA Limited as such cannot be guaranteed by Ditable DSL PTY (Ltd). Telkom SA Limited do not allow two actions to be performed at the same time, we are therefore not able to perform a transfer and an upgrade/downgrade at the same time, we need to process each action separately.In order to transfer an existing ADSL Line from Telkom/another ISP to Ditable DSL (PTY) Ltd it is necessary for the client to request their current ISP/Telkom to perform a migrate back application. Only once the migrate back application has been completed will Ditable DSL PTY (Ltd) be able to apply for the transfer. During this process of transfer between ISP’s/Telkom the ADSL line will be in a suspension state with no ADSL access. The client has 30 days from the date of the migrate back application to request re-activation of the ADSL Line, if the re-activation is not done within 30 days, the ADSL Line will be completely cancelled. Applications received where the incorrect number has been supplied by the client will be charged for until the application has been cancelled by Telkom. No refund requests will be considered where the incorrect number was supplied on application.The client will continue to be billed by Telkom SA Limited for the telephone/fax line rental and telephone/fax calls as well as any other services provided to them directly by Telkom. Should your line be suspended by Telkom SA Ltd, the ADSL service on your line will not be usable until Telkom SA Ltd have lifted the suspension on the line.The ADSL line rental will be billed to the client by Ditable DSL PTY (Ltd) together with any other services provided to them. On completion of a new, transfer or upgrade/downgrade of an ADSL Line an invoice will be generated and debited via the clients nominated payment method.Should your debit order, EFT payment against your bank account or credit card be returned (initial and monthly) unpaid the ADSL Line will be migrated back if the outstanding amount is not settled within 7 days. A migrate back will result in the ADSL Line being suspended and completely cancelled 30 days thereafter if the outstanding amount is not settled.Payment for the rental of the ADSL Line is due before the 1st of every month, failure to pay will result in the ADSL line being migrated back. Should you approach Telkom directly to have your telephone number ported, the ADSL service on your line will automatically be cancelled. Please advise us of your intent to port (move) your telephone line to a new address so that we may arrange for the ADSL line to be moved together with your telephone line. Should an incorrect telephone number be provided for the ADSL line and the service is successfully activated, the client will be liable for any costs arising from the activation of the ADSL Line service.Please also note that ADSL lines are not cancelled during the month but only at the end of the month, if you wish to have your line cancelled during the course of a month you will not be refunded any monies already paid for that month and the cancellation may be subject to early cancellation fees.Please be aware that Telkom do not allow us to submit cancellations for a specific date. In an effort to avoid the cancellation or migrate back of the line taking place before the last day of the month we submit these applications on the last 2 working days of every month. It is possible that the cancellation/migrate back will be actioned before the last day of the month or only take place the following month.Please note that as standard practice the up to 20Mbps VDSL service is activated by Telkom as an ADSL2+ service which has a lower upload speed than the VDSL service. Please contact us on 087 822 1133 orÂ info@ditable.co.zaÂ should you wish to change to VDSL. We will then submit a request to Telkom to have the line changed to VDSL if possible. The upload speeds for up to 20mbps ADSL2+ are 1Mbps and the upload speed for up to 20Mbps VDSL is 2Mbps.Queries pertaining to your ADSL line can be directed toÂ info@ditable.co.zaÂ during office hours, if you are experiencing technical difficulties you can contact our 24 hour Support Line on 087 822 1133.Telkom terms and conditions can be found at:Â http://www.telkom.co.za/sites/aboutus/regulatory/termsandconditions/

FIBRE SERVICES

Fibre Broadband Access is supplied as a best effort service by the Fibre Line Provider. Warranties on equipment/hardware supplied during the installation are held by the Fibre Line Provider or their chosen Representative and remain their property. In order to use the Fibre Data purchased from Ditable a Fibre router/modem is required, this router/modem needs to be purchased by the client. Only approved (ICASA, SABS) hardware is permitted to be used, un-approved hardware connected to the Fibre Line by the client which proves to be interfering/causes damage to the service provided by the Fibre Line Provider/Ditable or its infrastructure is not permitted. Any costs which arise due to damage and repairs caused by the connection of un-approved hardware by the client will be for the clients account.

Areas marked as available on the map may not be Fibre ready at your particular address due to a number of factors. Pre-orders do not guarantee that Fibre will be available at your particular address once the planned project has been completed. Should we not be able to proceed with your application we will advise you thereof. Installations are typically completed within +- 30 days, this timeframe is however not guaranteed. Ditable only offer Fibre to the Home services through our Fibre Line Providers at this time.

Fibre line installations and connections are subject to an installation and connection fee which is prescribed by the Fibre Line Provider. Additional fees may apply should trenching or additional cabling be required to complete the installation. Additional fees may also apply should a re-installation or indoor transfer (move line within the same premises) be required. Ditable, the Fibre Line Provider or its Contractor will make any additional charges known to the client and the client will be required to accept or reject these charges before the order is completed. Please note that should the service be ordered and the incorrect address is supplied, the client will be responsible for all charges relating to the order placed at the incorrect address.

An additional fee may be charged as prescribed by the Fibre Provider for re-grading the speed of a fibre line as well as outdoor transfers (new address) and transfers between Internet Service Providers. Downgrades may require 30 days’ notice depending on the Fibre Provider, the earliest date for a downgrade request will be displayed in the Client Control Panel when submitting the request. Cancellations for fibre lines are only submitted at the end of each month, the cancellation request must be submitted via the Client Control Panel at least a calendar month before the cancellation date, the earliest available cancellation date will be shown in the Client Control Panel. Cancellation requests which do not adhere to a calendar months notice requirement are subject to Early Termination Fees which will need to be settled before the cancellation request is processed, this fee is prescribed by the Fibre Line Provider. Transfers between Service Providers are handled in the same manner as a new installation and are typically completed within +- 30 day, this timeframe is however not guaranteed.

An additional fee of up to R2 000.00 may be charged on faults logged which are found to be caused by faulty hardware or user error. This amount will be charged to your account once we are advised of the charges by the Fibre Line Provider.

By completing the order it is deemed that consent has been received from the landlord, owner or body corporate for the installation of the service.

The available capacity on the network is shared between all users of Ditable bandwidth. Acceptable Usage Policies are attached to Uncapped Services. Capped services whilst the majority of the time will remain untouched may be shaped or throttled should the demand on the network and available capacity be affected. Capped services will generally receive priority through-put on our network provided there is no rise in demand or extenuating circumstances affecting the performance of the network.

Capped Services

The most recent rolled over data will be used first, working on a system of last in first out.

EXAMPLE The monthly renewal on a 10GB service is 10GB. The monthly renewal on a service is 10GB. In the last 3 months the following amounts of unused data have rolled over, March 1GB, April 2GB, May 2GB. On the 1st of June the service will renew and 10GB will be allocated together with the 4GB which has rolled over from March to May. Usage from the 1st of June will be deducted from the rolled over data from May then April then March, only once the rolled over data of 4GB has been exhausted will the renewal data of 10GB start being used. Should there be any unused data by the end of June, this data will rollover to July and the process will begin again. Should usage not reach the rolled over data for March it will fall away.

Rollover of Data is only applicable to services which are paid up to date and are renewed monthly. If your debit order, EFT or credit card payment fails for any reason you will not be able to use any Rollover Data until all services are paid up to date. Should you cancel your service any accumulated rollover data will fall away and cannot be reinstated if the cancellation date has passed and the service is restored.

Uncapped Services

Uncapped services do not carry a usage limit (cap) but speeds will be limited to the speed of the Fibre line. The service is for personal use only and may not be resold, shared or used for commercial purposes. The use of our uncapped services by WISP’s (wireless internet service provider) is strictly prohibited.

Uncapped services are billed on a calendar month basis (1st to last day of the month) and payment is due in advance by the 1st of each month.

MTN FIXED LTE

MTN Fixed LTE is a best effort service with no minimum service levels offered. Speeds will differ and no minimum speeds are guaranteed. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property.

The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a calendar months’ notice and must be submitted via the Control Panel (Purchases on Promotion may carry additional T’s & C’s), cancellations cannot be set on the last 2 days of each month. The service can be set to upgrade or downgrade at any time (before the 25th of each month) but the new service will only be effective from the 1st of the following month provided no Service Change rules are in place.

You are able to purchase additional data should your monthly allocation run out. This is a once off purchase which you pay for immediately. Unused topup data will rollover for one month. E.g. Purchase 10GB of Topup data on 15 October, 6GB is used up until 31 October, the remaining 4GB will be carried over to November and will be available to use up until 30 November, thereafter it will fall away. Data that has over run the available data total will be deducted from your next top-up. Example, 100GB purchased, 105GB used before capping takes place, top-up with 10GB only 5GB will be allocated.

Unused monthly data as well as topup data will rollover for 1 month. At the start of each month the rolled over data (monthly and topup) will be used first, once exhausted the monthly allocation will be used.

Night time data (where applicable) is free data that is available to use everyday between 12am and 6am. Data used during these hours will be deducted from the Night time available data balance. When Night time data is depleted, the available monthly data will be used. Night time data is Promotional data and Ditable reserves the right to withdraw it should it be deemed necessary.

This service is a Fixed LTE service which is only available on LTE Technology (excludes 3G and 2G technologies). The service is only available at pre-defined locations as provided by MTN. During the sign up process availability will be determined according to the address provided, this is due to service availability being limited per location/area in order to provide an optimal service experience. The sim will be locked to the location provided at sign up, this location must also be the location where the first connection is made and cannot be used at another location. We reserve the right to permanently suspend and cancel a service that is found to be moved to different geographical locations often. MTN will allow one change in location per year, please provide us with 30 days’ notice thereof in order for us to submit the request timeously. Should the new location not be within MTN Fixed LTE Coverage the service will need to be cancelled. The standard cancellation policy and applicable fees will apply.

MTN have specific hardware requirements, as such the devices supplied by Ditable with the MTN Fixed LTE service are those approved by ICASA and MTN.

Should a client opt to purchase their own device it must be one of the MTN approved Cat6 devices listed below, please note that using a non-approved device will result in the service being blocked.

Huawei B618
Huawei B525
Huawei B612
ZTE MF286C

The approved LTE Devices carry a 12 month Warranty if ordered through Ditable with their SIM, device warranty claims for the Recommended LTE Devices will be handled by Ditable who will deal directly with the Supplier on the clients behalf.

In line with the Consumer Protection Act, Ditable has a 5 business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. If the router is returned within 5 days from delivery it will be refunded or replaced with a new unit provided the unit is returned in the same condition it was received. The cost of returning the device is the responsibility of the client and will be charged to the clients account.

On the day of purchase a prorata invoice and prorata data will be allocated and debited accordingly. The payment methods that will be accepted for the purchase and renewal of the service are Credit Card, EFT and Debit Order. The SIM and Device will be delivered within 7 business days from the date of order, provided payment has cleared (payment clearance can take up to 5 days). Once delivered please allow up to 48 hours from the time the SIM Card is inserted into the device for the data to be allocated.

The purchase of the MTN Fixed LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Ditable, as such please be advised that your personal details will be received by the courier, courier company and Ditable. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law.

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.

TELKOM LTE

Telkom LTE is a best effort service with no minimum service levels offered. Speeds will differ according to the type of connection made. Average speeds within the specified coverage areas range between 10Mbps and 50Mbps. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property.

The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a minimum calendar months’ notice (promotions may carry additional t’s & c’s) and must be submitted via the Control Panel, cancellations cannot be set on the last 2 days of each month. The service can be set to upgrade or downgrade at any time (except the last 2 days of each month) but the new service will only be effective from the 1st of the following month. The monthly data is referred to as anytime data, free data which can be used between 12am and 7am is referred to as night surfer data. Where applicable anytime data is valid for 60 days from purchase (not exceeding 2 calendar months inclusive of the month of purchase) and the night surfer data is valid for 30 days from purchase (not exceeding the month of purchase). You are able to purchase additional data should your monthly allocations run out. This is a once off purchase which you pay for immediately. Where applicable unused data will only rollover if the service is active and paid up to date. Where applicable unused anytime top up data is valid for 60 days from purchase (not exceeding 2 calendar months inclusive of the month of purchase) and night surfer top up data is valid for 30 days from purchase (not exceeding the month of purchase).

Data is used in the following sequence:

Anytime data
Anytime top up data
During Night Surfer Hours 12am to 7am
Night surfer data
Anytime data 6 .Anytime top up data

Data usage information and data balances are provided to Ditable once every 24 hours by Telkom. This information will be updated as received and can be viewed in the Control Panel.

This service is a mobile wireless service which can be used anywhere within Telkom LTE Coverage areas. Ditable will not provide Support Services when the service is used outside of a coverage area. Clients who proceed with the purchase of the service and are not covered under the Coverage Map at the address they intend to use the service at do so at their own risk, service is in no way guaranteed in areas not displayed on the coverage map.

Services purchased packaged together with a modem must be used in the modem provided, failure to do so may result in the service not working. The make and model of the modem will be determined at Telkom’s discretion.

The modem carries a 1 year Warranty if ordered through Ditable together with the Telkom SIM, device warranty claims for the modem will be handled by Ditable who will deal directly with the Supplier on the clients behalf.

In line with the Consumer Protection Act, Ditable has a 5 business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. The cost of returning the device is the responsibility of the client and will be charged to the clients account if arranged by Ditable.

A prorata invoice will be generated on the day of purchase and debited accordingly. On the day of activation, we will allocate a prorata amount of data. We will re-calculate the amount due according to the date of activation and credit the initial prorata invoice generated on the purchase date. Any credit amounts will be used towards the next invoice due and any amounts due will be processed immediately against the default payment method on the profile.

The SIM/Device will be delivered within 10 business days from the date of order, provided payment has cleared (payment clearance can take up to 5 days). Once delivered please allow up to 72 hours for activation of the service.

The purchase of the Telkom LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Ditable, as such please be advised that your personal details will be received by the courier, courier company and Ditable. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law. Together with these Terms & Conditions the purchase and use of this service is subject to the Terms & Conditions of Telkom SA SOC Limited which can be found here:Â http://www.telkom.co.za/about_us/regulatory/terms-and-conditions.shtml

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.

RAIN LTE

The LTE-Advanced service is provided on the RAIN Network and is a best effort service with no minimum service levels offered. Speeds within specified coverage areas displayed on the coverage map generally range up to 50Mbps. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property.

The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations must be submitted via the Control Panel the month before the cancellation must take place e.g. Cancellation must be set in October for cancellation at the end of November. The service can be set to upgrade or downgrade at any time (before the 25th for debit order clients) but the new service will only be effective from the 1st of the following month. Monthly data is allocated on the 1st of every month and any unused data will rollover into the following month (one month rollover).

You are able to purchase additional data should your monthly allocation run out. This is a once off purchase which you pay for immediately. The topup data is valid for 30 days from purchase and will expire thereafter, E.G. You purchase 1GB of topup data on 15 September, you have until the end of the day (23:59) on 14 October to use this data, any data not depleted by 23:59 on 14 October will expire.

Data is depleted from the 1st of each month as follows:

Unused Top-up data from the previous month is depleted first, if applicable
Rollover data will be depleted second, if applicable

Monthly data allocation will be depleted last.

This service is a mobile wireless service which can be used anywhere within Rain Coverage areas. Ditable will not provide Support Services with regards to coverage where the service is used outside of a Rain Coverage Area. Clients who proceed with the purchase of a Rain service and are not covered under the Rain Coverage Map at the address they intend to use the service at do so at their own risk, service is in no way guaranteed in areas not displayed on the Rain Coverage Map. The Rain SIM supplied must only be used in an approved compatible device (listed below). Ditable will not provide Support Services if the SIM is used in a non-compatible device.

Approved Compatible Devices

Huawei B618
Huawei B315
Huawei B2338
ZTE MF253
ZTE MF283+
ZTE MF286C
TP-Link MR200

The Approved Compatible Devices carry a 12 month Warranty if ordered through Ditable with their SIM, device warranty claims for the Approved Compatible Devices will be handled by Ditable who will deal directly with the Supplier on the clients behalf.

In line with the Consumer Protection Act, Ditable has a 5 business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. If the router is returned within 5 days from delivery it will be refunded or replaced with a new unit. The cost of returning the device is the responsibility of the client and will be charged to the clients account.

Your initial purchase of data will be billed prorata and you will receive prorata data. A prorata invoice will be generated on the day of purchase and debited accordingly. On the day of activation, we will allocate a prorata amount of data, because the invoice was calculated and generated on the day of purchase and not the day of delivery we will re-calculate the amount due according to the date of activation and credit the balance to the clients account.

Clients signing up before the 30th of November 2017 will receive double their monthly data every month until 30 November 2018. Upgrades/Downgrades only take effect on the 1st of the month following the request, upgrades/downgrades set in November 2017 will only take effect on 1 December 2017 and will not qualify for the Double Data Promotion as the Promotion ends on 30 November 2017. The service must be renewed monthly in order to qualify for this Promotion.

The SIM and Device will be delivered within 10 business days from the date of order, provided payment has cleared. Once delivered please allow up to 24 hours from the time the SIM Card is inserted for the data to be allocated. Please note that the SIM must be inserted into an Approved Compatible Device within 48 hours of taking delivery, failure to do so will result in the SIM being deactivated.

Please note that the purchase of the Rain LTE service is subject to RICA and you will be required to provide certain documentation on delivery of the device, the requirements will be communicated to you. Delivery of the SIM/Router is facilitated by Digital Planet on behalf of Internet Solutions and Ditable. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Digital Planet and Internet Solutions, as such please be advised that your personal details will be received by the courier, Digital Planet and Internet Solutions. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law. Please be advised that deliveries will not take place between 21 December 2017 and 5 January 2018.

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.

Wi-Fi Services - Terms and Conditions

Welcome to Ditable (Pty) Ltd's Wi-Fi services. Please carefully review these terms and conditions before accessing or using our Wi-Fi services. By accessing or using our Wi-Fi services, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms and conditions, you may not access or use our Wi-Fi services.

1. Wi-Fi Service Provision: Ditable (Pty) Ltd provides Wi-Fi services with the aim of delivering reliable wireless internet connectivity to our clients. Our Wi-Fi services utilize various technologies and equipment to provide wireless network access.

2. Interference and Environmental Factors: Please note that Wi-Fi connectivity may be affected by various environmental factors and sources of interference, including but not limited to: - Physical obstructions such as walls, ceilings, and furniture. - Electronic devices operating on the same frequency, such as microwave ovens, cordless phones, and Bluetooth devices. - Nearby Wi-Fi networks or other wireless devices. - Environmental conditions such as weather, electromagnetic interference, and radio frequency interference.

While Ditable (Pty) Ltd endeavors to provide optimal Wi-Fi connectivity, we cannot guarantee interference-free operation in all circumstances. It is important to understand that Wi-Fi performance may vary based on these factors, and mitigating interference is often beyond our control.

3. Client Responsibilities: - Clients are responsible for ensuring that their Wi-Fi-enabled devices are compatible with our Wi-Fi services. - Clients are responsible for providing access to suitable power outlets for Wi-Fi equipment and ensuring proper installation. - Clients are responsible for securing their Wi-Fi network against unauthorized access and ensuring compliance with applicable laws and regulations regarding data protection and privacy. - In the event of Wi-Fi connectivity issues, clients are responsible for troubleshooting their network and implementing any recommended solutions provided by Ditable (Pty) Ltd. While we may offer guidance and suggestions, ultimate responsibility for network performance lies with the client.

4. Limitation of Liability: Ditable (Pty) Ltd shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our Wi-Fi services, including but not limited to loss of data, loss of revenue, or interruption of business.

5. Modification of Terms: Ditable (Pty) Ltd reserves the right to modify these terms and conditions at any time without prior notice. Continued use of our Wi-Fi services after any such modifications shall constitute your consent to such changes.

6. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions.

By accessing or using Ditable (Pty) Ltd's Wi-Fi services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you have any questions or concerns regarding these terms, please contact us at info@ditable.co.za.

VOIP

Voice over IP is an alternative means of making and receiving phone calls via a VoIP device (handset) or Application. VoIP calls are terminated by making use of an internet connection. The VoIP service sold by Ditable is a standalone service and does not include, the hardware, the physical internet connection or data required to use the service. The service can be used anywhere in South Africa and is not limited by geo-location. The quality of the calls made and received using the VoIP service will be determined by the internet connection being used.

Please refer to the table below which sets out the call termination rates. Voicemails received on your allocated number will be emailed to the provided email address.

The billing and call time for a new service purchased is Prorated. The service is a monthly billed service which will continue on a month to month basis until cancelled. Call time not depleted within the month of purchase will rollover to the following month for a maximum of 3 months before falling away.

Rollover Explained As your call time is exhausted the unused call time from the oldest months accumulated call time will be made available. In order to use your rollover you must first deplete your monthly call time (allocated on the 1st of every month), once the monthly allocation is depleted your rollover call time will automatically become available.

EXAMPLE You have not used up all your call time for June, July and August. In September you run out of call time, we will automatically allocate the unused call time from June to your service first. If you deplete this call time too, we will automatically allocate the unused call time from July and if you deplete this, we will automatically allocate the unused call time from August. If you reach the end of September and you only needed to use your rollover call time from June and July, the unused credits from August will be available to use in October. Rollover of Data is only applicable to services which are paid up to date and are renewed monthly. If your debit order, EFT or credit card payment fails for any reason all call time that has accumulated will fall away and will not be re-allocated on payment for the service. Should you cancel your service any accumulated call time will fall away.

Clients are able to purchase once off additional call time during the course of a month, this unused call time will rollover as the monthly call time does. Once your available call time has been exhausted you will not be able to make any outgoing calls until additional call time has been purchased. Clients are able to view their available Call Time balance in the Control Panel. Updating of additional call time, balances and service changes can be delayed by up to 15 minutes.

New purchases are subject to payment clearance as well as RICA. Call Time will only be available once payment has cleared and the RICA verification has been completed. Failure to pay for your service will result in the suspension of the service until payment in full has been received, you will not be able to make or receive any calls while the service is suspended. Should your debit order, EFT or credit card payment fail your service will be suspended immediately and only reactivated once payment has been received.

Cancellation of this service can be requested via the Client Control Panel before the 25th of each month. Once cancelled your allocated number will no longer be available and cannot be reactivated once cancelled.

Itemised billing can be downloaded via the Control Panel at any time. Calls made from an Ditable VoIP number to another Ditable VoIP number are zero rated – free of charge.

Our Call Rates are determined through continuous negotiations between our Upstream Providers and Telecom Carriers around the world and therefore are subject to change without notice and may vary from the listed prices in the call rate document.

Per second billing applies once the minimum call rate of R0.34 (incl vat) has been reached, please note that not all calls are subject to a minimum call rate, please refer to the rate sheet via the link below.

View the Rate Sheet

Ditable assumes no liability for the functionality and performance of any third party software that is used to terminate this service.

VoIP – Porting

Clients are able to port their existing residential Telkom or Neotel numbers to Ditable. Supporting documents such as but not limited to ID Copy, Proof of payment for current account with the Operator you are porting away from as well as the latest invoice will need to be uploaded on signup. Numbers ported to Ditable with a DSL line service on will be allocated a new telephone number once porting has taken place as you require a telephone service in order to have a DSL Line. Once porting has taken place for either a stand-alone telephone line or a telephone line with DSL on the client will have to contact the provider to cancel their unwanted services with them, Ditable will not automatically do this. Please note that there is a possibility of up to 24 hours of downtime during the porting process. The porting of numbers takes approximately 14 days to be completed from application to porting. Please be aware that once a port has successfully been completed, the number cannot be ported away for 60 days thereafter.

VoIP – RICA

By accepting the Terms and Conditions for RICA you undertake to inform any persons that the purchase is intended for of the Terms and Conditions herein and their responsibilities in terms of the RICA Act.

All VoIP services are subject to RICA verification, as stipulated by law (Regulation of Interception of Communication Act of 2008), this includes the porting of a number from another provider to Ditable. Clients are required to produce a legible copy of their valid Identity Document or Passport and proof of residential address. Non-South African citizens may submit a copy of their valid Passport. Verification documents must contain photo identification and must be a barcoded form of identification. The required documents must be uploaded during the sign up process in order to complete the verification and purchase. The information supplied will be verified via a 3rd Party Provider, the client will be informed in the event of verification failure and will be provided with the steps to rectify any errors. Failure to verify the information provided will result in the product not being activated, regardless of any amounts billed. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law.

The person signing up for the VOIP service/port will be listed as the RICA individual for that service number. Should the order be for business purposes an authorized representative must be nominated and will be vetted in his/her own capacity on behalf of the business. Clients will be required in terms of the Act to keep their physical address updated with Ditable for a period of five (5) years from the date of purchase. The RICA verification for individuals younger than 18 years of age must be performed by their Legal Guardian on their behalf.

The following documentation will be required for the RICA verification:

For a Natural Person:

Proof of Identification
Proof of Physical Address (Home Address)

For a Business:

Proof of Identity for the representative
Proof of physical home address of company representative

The following documents are accepted for verification purposes:

Identity Verification (Natural Persons and Company Representative):

Green bar-coded South African ID book
Valid temporary ID issued by Home Affairs
Valid South African passport
New bar-coded ID cards

For Non-South African citizens a Passport or valid VISA / permit

Proof of Physical Address (Natural Persons, Businesses and Company Representatives):

Lease Agreement (not older than 12 months)
Municipal Account (not older than 3 months)
TV License (not older than 12 months)
Telephone Account (not older than 3 months)
Bank Statement (not older than 3 months)
Retail account which is delivered to that address on a regular basis (not older than 3 months

HOSTING

Introduction

1.1. In addition to the General Terms, these terms and conditions govern the use of the Ditable domain registration and hosting services. By contracting with Ditable for the services a Client will be lawfully regarded as having agreed to their use of the services specified being governed by this Agreement.

1.2. Hosting services refers to the following: Linux Shared Hosting, Email Only Hosting, WordPress Hosting, Windows Shared Hosting, Cloud Servers.

Domain Registration

2.1 Ditable registers domains on the Internet through the relevant governing bodies and hosts websites and related material on the Ditable server(s) on behalf of Clients. These terms and conditions apply to the use and registration of domain names and the web hosting services offered by Ditable.

2.2 Ditable registers domains through approved Domain Registrars, such as OpenSRS (for gTLDs). Ditable may, at its discretion use other approved entities for registration, but in general may limit domains offered based on availability from the registrar concerned.

2.3 The Client will be bound by the terms and conditions of the relevant domain name space (e.g. .com or .co.za) under which any domain name registered on its behalf falls, and should become familiar with them. Ditable may post links to these terms and conditions on the Ditable Website purely as a convenience to the Client.

2.4 Where Ditable is acting as a registrar or reseller in registering a domain name for the Client, the Client may be required to agree to further terms. Ditable will provide the Client with a link to these terms, which are incorporated into this Agreement by reference.

2.5 Ditable will strive to ensure that registration and subsequent DNS propagation is effected in the shortest period of time. However, Ditable cannot be held liable for any delays that may accompany the registration of domains. Initial Setup fees are non-refundable. Domain Name Registration fees constitute a once-off payment subject to certain renewal charges.

Domain Registration

Annual Renewal Fees, Redemption fees or any other fees which may become payable in respect of domain ownership. Clients are exclusively responsible for such fees, and Ditable will not enter into any disputes resulting from non-payment. Should such domains be automatically renewed, Clients will be billed for such renewal without exception. Clients not wanting to continue with a specific domain must ensure that cancellation is effected before any such renewal is actioned by Ditable with the registrar concerned.

Domain Renewal

4.1 Ditable will register a domain for a specified period (generally one year)

4.2 Thereafter, the Client is solely responsible for ensuring that the domain is renewed at the end of that period, and subsequent periods, until the domain is either cancelled or transferred by the client. This includes domains which have been set to auto-renew. Should the auto-renewal process fail, the onus will be on the client to notify Ditable of the failure.

4.3 Ditable will endeavour to send a courtesy reminder to the Client, such as an SMS, email. Such reminders in no way transfer responsibility to Ditable for ensuring that the domain is renewed.

4.4 Should this reminder fail to reach the Client, or should the reminder fail to be issued, this will not constitute a breach of this agreement, as this is solely performed as a courtesy.

4.5 Clients registering domains must take note of the registration date, and ensure that renewal is effected.

Domain Transfer

5.1 Ditable will transfer existing (registered) domains from existing hosting providers to Ditable’s DNS and web servers. Upon requesting the transfer, and accepting the relevant Service Terms, the Client explicitly agrees that it has the authority to do so, being the registrant of the domain in question, or having been nominated as an agent of the registrant. The Client thereby indemnifies Ditable from any disputes regarding ownership of the domain and any claims as a result thereof.

5.2 On application and payment for the transfer of a hosting a service the domain space is reserved on our hosting server. It is the client’s responsibility to ensure that the transfer request from Ditable is accepted and to advise Ditable of any delays. The client will be billed for the reserved hosting space regardless of the domain being transferred or not unless cancelled.

Cancellation

6.1 The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a calendar months’ notice and must be submitted via the Control Panel (Purchases on Promotion may carry additional T’s & C’s).

6.2 Cancellation, by the Client or Ditable, will result in any data being permanently removed from Ditable’s servers. Clients are solely responsible for ensuring that backups are made of web content and email data, or any other data stored on their hosting space. Ditable will not be liable for loss of data, or be obliged to provide any such data once the hosting contract term has expired. Any backups made by Ditable will be made for legal purposes and not for data retention purposes and will not necessarily be made available to Clients on request.

Liability for Registration and Use of Domain Names

7.1 Ditable has not and does not conduct pre-registration searches in respect of the Client’s use and registration of its selected Domain Name/s and is therefore not obliged to either advise the Domain Name client about possible conflicting third party rights or to take steps to ensure against possible disputes concerning a third party’s intellectual property or other rights.

7.2 Ditable reserves the right to disclose pertinent information to Registrars for public disclosure as per the Terms and Conditions of the Registrar. Ditable will not be held liable for any claims of infringement of privacy by fulfilling such registration conditions.

7.3 This forms a regulatory requirement by the registrar, and there a Service Agreement requirement to the Client.

7.4 The Client indemnifies Ditable by warranting that the use or registration of the Domain Name by a Client does not interfere with nor infringe the rights of any third party in any jurisdiction with respect to trademark, service mark, tradename, company name, close corporation name, copyright nor any other intellectual property right, and that Client has the right to use the Domain Name as requested.

7.5 Ditable cannot act as an arbiter of disputes arising out of the registration and use of Domain Names. At the same time, Clients acknowledge that Ditable may be presented with evidence that a Domain Name registered by a Client violates the rights of a third party. In such instance Ditable shall be allowed to provide a complainant with the Client’s name and address and all further communication will exclude Ditable and Ditable will have no further obligations to the Client. In such instance the Client shall be entitled to continue using the Domain Name registered for the Client by Ditable until a court or other body with jurisdiction directs otherwise.

Registrant Contact Details for co.za, net.za, web.za and org.za

The ZACR policy indicates that the registrant contact details has to be updated to the legitimate beneficiary of the domain which would be the domain owner and not the reseller.

8.1 The registrant, being the legitimate beneficiary of the domain name service, is accurately identified on the domain name record (full legal name); and

8.2 The registrant’s designated email address is accurately identified on the domain name record where prescribed.

Hosting Services

9.1 Ditable does NOT guarantee SMTP mail relay services by default with shared hosting packages. This is provided merely as a value added extra.

9.2 Ditable reserves the right to suggest suitable alternatives to the Client and / or charge for excessive traffic or system resources as it deems necessary, at its sole discretion. Excessive traffic or use of system resources will be determined as set out in the Acceptable Use Policy.

9.3 Ditable reserves the right to move a website between web servers and Internet backbones, both within South Africa and internationally as it deems necessary. If a Client moves in excess of their monthly web traffic allocation, then the Client will be contacted and various options will be presented.

9.4 Ditable reserves the right (but does not assume any obligation) to inspect the contents of data that the Client transmits, receives or stores on an Ditable Server to ensure compliance with this Agreement, Ditable’s AUP, or any applicable laws regulations or codes of practice.

9.5 The Client must immediately and adequately respond to a denial of service attack (DOS / DDOS). If the Client’s facilities are targeted by a DOS attack that affects other network users, the Client’s Service will be suspended.

Backups

10.1 Clients are solely responsible for backing up their data and Ditable strongly encourages ALL Hosting Clients to do so as frequently and completely as possible. Ditable will not be liable for any data loss or any other losses or damages related to backups or data recovery without exception.

10.2 Clients are ultimately responsible for their own data, and Ditable strongly encourages such Clients to continue to make their own backups as frequently and completely as possible to ensure that they have recourse in the event of any failure.

10.3 Ditable also cannot guarantee the condition or fitness of any backups provided. Such backups are provided “as is” and are used at the Client’s own risk and discretion – whether restored by Ditable by instruction from Clients or by Clients themselves.

10.4 Ditable will not be liable for any losses or damages relating to any incidents arising out of such backups being provided (or not provided) to Clients on request.

10.5 Ditable endeavours to keep a backup of the domain, the backup is of the last 3 days content only. Whilst we endeavour to keep a backup of the last 3 days content this can in no way be guaranteed, it is the client/site owners responsibility to keep a local backup of their site/s at all times. Ditable will in no way be held responsible for any loss of content whatsoever.

Cloud Hosting

11.1 Ditable reserves the right to manage the cloud environment at its discretion for the overall benefit of cloud hosted Clients. Any virtual machine which Ditable deems at its sole discretion to have a negative effect on the environment may be powered down or suspended.

11.2 Ditable deploys all new Cloud Servers with HyperV tools (VMadditions, LIS) pre-loaded. VMadditions is integral to the smooth running of virtual servers, including managing resources and smooth and safe rebooting. VMadditions must be running at all times, as shutting it down will severely affect the performance of the server, and efficiency of the core controllers i.e. affecting other clients’ virtual servers.

11.3 Ditable strictly forbids the creation of nested VM’s, or virtual instances within a virtual server. This severely degrades overall performance and will be treated as a violation of Ditable’s AUP and Terms & Conditions (contrary to the intended use of the product).

11.4 Ditable also strictly forbids any misuse of shared or cloud resources, such as Ram Disks (use RAM memory as storage disk space), which abuses resources and compromises the integrity of the cloud environment.

11.5 Ditable may also, at its discretion, restrict server to limited IOPS (Input Output Operations Per Second) where a Client’s use of available virtual resources is negatively affecting the overall environment.

11.6 Ditable reserves the right to move a Cloud server between our virtual environments and Internet backbones, both within South Africa and internationally as it deems necessary.

Use at Client’s Risk

12.1 Ditable will exercise no control whatsoever over the content of the material hosted on, or the information passing through the Ditable network and in no way moderates such content.

12.2 Clients expressly agree that use of Ditable’s Server(s) and Services are at the Client’s sole risk.

Spam/Virus Filtering

13.1 Ditable provides a spam and virus filtering system to protect Clients from unsolicited mail and viruses. The Client acknowledges that this system might incorrectly identify a valid message as spam or as a virus and consequently this message might not be delivered to the Client. The Client acknowledges and agrees that Ditable shall without limitation have no responsibility for, or liability in respect of any data lost as a result of this system.

13.2 Ditable reserves the right to examine incoming or outgoing mail to the extent necessary to determine if it is classified as spam or malicious.

Webmail

Webmail and other web-based email services made available by Ditable are provided on an “as is” basis without representations, warranties or conditions of any kind, and the Client acknowledges and agrees that Ditable shall have no responsibility for, or liability in respect of, any aspect of the webmail services, including without limitation for any lost or damaged data or any acts or omissions of Ditable. As webmail storage space is limited, some webmail messages may not be processed due to space constraints or message limitations.

Takedown Notice Procedure

In terms of section 75 of the Electronic Communications and Transactions Act (“the ECT Act”) the Internet Service Providers’ Association (ISPA) can instruct Ditable to perform a site takedown upon receipt of notification of infringements as defined in Section 77 of the Act.

Any enquiries can be directed to ISPA at: Postal address: PO Box 518, Noordwyk, 1687, Midrand Tel: 010 500 1200 Email:Â takedown@ispa.org.za

Should Ditable receive a takedown notice from ISPA, Ditable will endeavour to: 1. Notify the Client in good time of the takedown notice. 2. Allow the Client reasonable time to remove the disputed, illegal or infringing content. 3. Takedown any sites or services which are included in the ISPA takedown notice.

Software Updates

Ditable will be responsible for updates to Operating Systems and Shared Libraries on Shared Hosting Servers.

Disclaimers, Limitations and Indemnities

17.1 Ditable will not be liable for any loss or damage, interruption of business, or any indirect, special, incidental, or consequential damages of any kind (including lost profits), regardless of the form of action, whether in contract, delict, or otherwise which may be suffered as a result of or which may be attributable, directly or indirectly, to the use and/or registration of the Client’s selected domain names/s OR ANY ACTION TAKEN BY DITABLE IN RESPONSE TO THE ABUSE OF THE DOMAIN REGISTRATION SERVICES WHICH IT OFFERS.

17.2 The Client hereby indemnifies and holds harmless Ditable against any loss whatsoever arising from any dispute or claim or other action occasioned by the Client’s use and registration of its selected Domain Name, even if Ditable has been advised of the possibility of such damages;

17.3 Ditable will not be liable for any indirect or consequential loss, damage, cost or expense of any kind, irrespective of how such damage or loss was caused, whether arising under contract, delict or otherwise, including, and not limited to, data loss or corruption, loss of profits, contracts, operation time and goodwill.

17.4 Neither Ditable, its employees, affiliates, agents, third party information providers, merchants, licensers or the like, warrant that Ditable’s Server service will not be interrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of the Server service or as to the accuracy, reliability or content of any information service or merchandise contained in or provided through the Ditable Server service, unless otherwise expressly stated in this Agreement.

17.5 Ditable expressly limits its liability to the Client for damages suffered due to any non-accessibility time or other down time to the pro-rata monthly charge during the system unavailability. Ditable specifically denies any responsibilities for any damages arising as a consequence of such unavailability.

17.6 Ditable is not responsible if an external company network and firewall is setup to block access to services Ditable provides. If a Client’s network is setup to block certain ports or web addresses that compromise the services Ditable provides it is the Client’s responsibility to ensure that their network configurations are changed as necessary.

17.7 Clients also hereby indemnify Ditable against any 3rd party claims against themselves as resellers or services provided to the public or privately. Clients will be solely liable to external parties for losses and may, in no way, petition Ditable to share or cover such losses or liability, either directly or indirectly. Ditable is also indemnified from direct claims from Clients for losses incurred due to 3rd party actions or claims.

ACCEPTANCE OF TERMS AND CONDITIONS All Ditable services are provided as a Best Effort Service and no guarantees on up time or availability are offered. We implore clients using our services to operate their business, server or any type of critical services (not limited to those mentioned here) or any type of operation that could have a detrimental effect on themselves, business or others have back up services in place to ensure a continuation of service with minimal downtime should their service be affected in any way. Ditable together with its Suppliers and Partners endeavor to provide maximum up time for all services at all times.

I accept and understand that:

The service will be subject to:

Provisions of the Electronic Communications Act No 36 of 2005 (“the ECA”), including the Acceptable Usage Policy of all Service Providers and Network Operators for which Ditable resell services. All services are Month to Month, service/s may be terminated by the client or Ditable. The accepted cancellation method is via the Control Panel and one calendar months’ notice is required, in certain instances a cancellation fee may be applicable. We reserve the right to modify, suspend or terminate any Service for any reason, without notice, at any time. Furthermore, violation of any of the terms specified in the Terms & Conditions will result in the termination of your account. We reserve the right to refuse service to anyone, for any reason, at any time. All transactions will be processed in South African Rands (ZAR). We do not extend credit and payment is required up front, services will not be activated without payment. Billing will commence on the date that Service provision commences. Partial months will be charged pro rata. Services are billed in advance and all invoices must be paid by the Client in advance. Ditable will be entitled to change the price of any service purchased or discontinue a service or product type. Ditable endeavors to provide clients with reasonable notice of such changes. Ditable reserves the right to limit the methods of payment options per service or product type. Should I/we fail to pay my/our account in full I/we shall be liable for any resultant collection, tracing and/or legal fees and all my services will be suspended. Ditable will be entitled to verify the information contained on the client’s order form and generally make enquiries it deems necessary. Ditable will also be entitled to furnish any information regarding the client’s account with Ditable and his compliance with these conditions to any credit bureau / Bank. I/we hereby indemnify Ditable against any damage, loss, claims or cost that may result from work being done in connection with the connection and / or removal of the service. All services sold by Ditable are sold as a best effort service, throughput is in no way guaranteed. Ditable together with its Suppliers and Partners disclaim any liability resulting from: Interruption of service Delays in provisioning, delivery or providing of the service Acts of God Negligence in any manner or form Unauthorised use or misuse of the clients account and/or passwords Misinformation provided by employees Damages arising from the inability to access or utilise a service I/we agree that any claim under this Agreement is limited to the amount paid for the monthly service in dispute. Ditable and its Suppliers/Partners shall not be liable for any direct, indirect or incidental damages resulting from the client/user’s inability to use any of the Services or the cost to procure an alternative service. All links provided here-in where you are directed to a different page or site remain part of these Terms & Conditions, by accepting these Terms & Conditions you are accepting the Terms and/or Policies represented on these pages.

Debit Order Terms and Condidtions:

Service Fee for Failed Debit Orders: In the event of a failed debit order, the Client acknowledges their liability to pay a service fee of R50.00, including VAT, which will be applied to their next invoice. An email notification will be sent from accounts@ditable.co.za to inform the Client of the failed debit order and the associated service fee.

It is the Client's responsibility to settle the outstanding amount, including the service fee, via Electronic Funds Transfer (EFT) to our designated bank account within 7 days from the date of the failed transaction. No further attempts will be made to process the debit order.

Failure to settle outstanding amounts within the prescribed timeframe may result in service suspension, with a reconnection fee of R350.00, including VAT, charged to reactivate suspended services.

Clients are encouraged to ensure sufficient funds are available in their accounts to avoid failed debit orders and associated fees.

Pro-rata Billing Authorisation

In the event that a client initiates their subscription or service agreement in time for the debit order run scheduled on the 1st day of the month, the client hereby authorises Ditable to include both the prorated amount for the current month's services, calculated from the date of initiation until the end of the month, as well as the full amount for the upcoming month's services fee in the first debit order transaction. By authorising this, the client acknowledges and agrees that this consolidated amount will be debited from their designated account on the 1st day of the following month.